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1. Please follow the product instruction strictly and carefully and read it from A to Z to get through the details of the product before you install the device.

2.Please take the product information as reference, and let us know your plan and any functions you concern if you need any advice on solutions for surveillance systems, we will offer you professional advice.

3.Should have any issues with the product or installation, please do not hesitate to send the related picture and description of issues to us via email, we are always ready to serve you.

4.If you are not sure about some features of our products, you are welcome to send us message to ask or confirm or tell us what you want.

1.We will adopt the optimal shipping companies according to the customer needs and address.

2. For local customers(Mississauga Peel):
a. Local Shipping Fee will be covered by Juanvision Canada.
c. You will get the item ordered within 1-2 days.

3.For non-local customer (Global Customer):
a. 2-6 Days Delivery for North America; 5-10 Days Delivery Around the World (Except Europe and Vicinage)
b. The possible import duties, taxes and charges are not included in the item price or shipping charges.

For international Customers:
Extra Shipping Fee may be Charged Based on the Weight of the Items
(Reference)
North America :
Shipping Fee≈ CA$4.99, Weight≤2kg
Shipping Fee≈ CA$9.99, 5kg>Weight > 2kg

Asia, Australia, New Zealand and Vicinage :
Shipping Fee≈ CA$4.99, Weight≤2kg
Shipping Fee≈ CA$7.99, 5kg>Weight > 2kg

Europe and Others:
Shipping Fee≈ CA$5.99, Weight≤2kg
Shipping Fee≈ CA$19.99, 5kg>Weight > 2kg

1.15 Months Warranty

2.We will take care of the defective products. Please report within 14 days after the receipt made and return within 30 days with all accessories, perfect product appearance and original package. And after we get it, the customer is qualified to refund or replace free of charge.

3.Returning within 30 days can get 100% refund. All non-seller mistake returns after 30 days for refund are subject to 20% re-stocking fee and buyer should pay for the return shipping fee.

4.Only the package in original condition would be accepted. Please make sure that the item has no man-made sabotage.

1. Both PayPal and credit card are accepted.

2. Should have any issues of payment process, please feel free to contact us at info@juanvisions.com

TERMS AND POLICIES
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